Author
Build from pre-approved questions, in Arabic and English, with branching logic.
You start from approved wording, so measurement stays comparable across departments.
Turn responses into decisions your organization can trust.
Author bilingual surveys, move them through review and approval, distribute across your channels, and turn responses into auditable reports — in one workspace.
- Full Arabic and English support
- Permissions and versioning
- An audit trail for every action
Illustrative data
Inside the product
The screens your team will work in
The actual admin interface. Names and figures shown are illustrative.
Illustrative data
Illustrative data
Illustrative data
Illustrative data
Illustrative data
Illustrative data
The workflow
Four stages, one workspace
Review & approve
Move through review and approval; the platform checks completeness and logic before publishing.
Nothing goes out that the approver has not signed off.
Distribute
Send by email, SMS, WhatsApp, QR code, or public link.
The invitation arrives on the channel people actually answer.
Analyze
Follow responses, build cross-tabs, then export or pull results through the API.
You go from raw response to a presentable table without a manual export.
Use cases
Three tracks we usually start from
Strategy & PMO
- The problem
- Progress and stakeholder satisfaction sit in scattered files, and presenting one coherent picture to the committee is manual work.
- How Basirah is used
- A recurring survey built from approved questions, run through approval, and distributed to departments in separate workspaces.
- The output
- Period-over-period comparison on identical wording, with a cross-tab by department.
HR & employee experience
- The problem
- Engagement surveys run on general-purpose tools, raising fair questions about confidentiality and who can see what.
- How Basirah is used
- Distribution by individual invitation or anonymous link, with permissions defining who sees results at department level.
- The output
- Group-level results with explicit access controls and a record of who viewed them.
Training & events
- The problem
- Session evaluation happens on paper or in a quick form, then gets keyed in by hand after the event.
- How Basirah is used
- A QR code per session or a time-limited public link, using one standard template from the question store.
- The output
- A report per session and a like-for-like comparison across trainers.
Why Basirah
How this differs from a general form tool or a spreadsheet
The comparison below is about ways of working, not about any named product.
| General form tools | Spreadsheets & manual process | Basirah | |
|---|---|---|---|
| Approval before publish | Usually absent | A verbal or email sign-off | A review and approval cycle before publish |
| Versioning | Edits overwrite the previous form | Multiple copies of a file | A numbered version preserving published wording |
| Arabic & English | Uneven bidirectional support | Entirely manual | Both languages inside the same question |
| Permissions | Share a link or a file | Whoever owns the file | Defined roles plus custom roles per organization |
| Traceability | Limited | None | An audit trail with actor, action, and time |
| Reporting | Basic charts | Rebuilt tables every cycle | Cross-tabs, export, and APIs |
Security & governance
What we commit to — and what we do not claim
Identity & access
Single sign-on via OpenID Connect, or email and password with lockout on repeated attempts, plus optional two-factor authentication.
Data isolation
Each organization sits in its own workspace, with separation enforced on every request.
Versioning
Keep the exact wording each participant answered, and compare results without mixing versions.
Audit trail
Know who created, edited, approved, or published a survey — and when.
- Hosting is currently in Frankfurt, Germany (EU). There is no in-Kingdom hosting in Saudi Arabia today.
- Basirah does not currently hold ISO 27001 or SOC 2 certification, and we do not claim otherwise.
Pilot programme
How we start together
Discovery session
We map what you need to measure, who is involved, and your privacy and approval constraints.
Pilot workspace
We prepare a workspace for your organization with roles, permissions, and your branding.
One real use case
We build a genuine survey and run it end to end, from approval to report.
Review & expansion
We review the results together and agree the scope for other departments.
Timelines and service levels are set in the agreement and vary by scope.
Worked example
What the path looks like in practice
Illustrative example — not a real customer and not a measured result.
A hypothetical multi-branch organization measuring beneficiary satisfaction each quarter.
The questions
Ten core questions are approved in the question store for every branch to use.
The approval
A quality lead reviews and approves the survey, producing version one.
The distribution
A QR code at service counters and an SMS link after a transaction completes.
The reading
A cross-tab by branch and service type, compared to the prior quarter on the same version.
FAQ
Questions people ask before deciding
Where is the data hosted?
In a data centre in Frankfurt, Germany (EU). There is no in-Kingdom hosting in Saudi Arabia today. If data residency is a requirement, raise it in the discovery session.
Does the platform support Arabic and RTL?
Yes. The admin console and the respondent-facing survey run in Arabic and English with bidirectional support, and question text can carry both languages inside the same question.
How do permissions work?
Access is role-based — admin, author, reviewer, viewer — and custom roles can be defined per organization. Each organization’s data is isolated in its own workspace.
Is SSO available, and is there an API?
Yes to both. Single sign-on via OpenID Connect (Google or your own identity provider), and versioned admin REST APIs with access keys and an integration console.
How does the pilot start?
A discovery session, then a pilot workspace for your organization, then one use case run end to end from approval to report, then a review and an expansion plan.